Returns & Exchanges

At Frenchpharmacy, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our beauty concierge team via email with your order number and the specific items you wish to return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original French pharmacy packaging to ensure they are protected from damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, we will issue a full refund to your original payment method within 5-7 business days.